Shipping Policy

Effective Date: October 2026

At GYMNX, we are committed to delivering your orders safely, quickly, and reliably across India.

Please read our shipping policy below to understand our order processing, delivery timelines, shipping charges, and tracking process.

1. Order Processing

• Orders are processed Monday to Saturday, excluding public holidays.

• Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Once your order has been dispatched, you will receive a shipping confirmation and tracking details through your registered email/phone number, wherever applicable.

2. Delivery Time

After dispatch, delivery generally takes:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote / Rural Areas: 5–10 business days

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

The estimated delivery date shown at checkout or provided by the courier may be considered the most accurate estimate for your order.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free shipping may be available on eligible orders, as mentioned on the website or during checkout.

Shipping charges may vary depending on the order value, delivery location, product weight, or other applicable factors.

4. Cash on Delivery (COD)

Cash on Delivery may be available for selected products, locations, and orders.

COD availability is determined by courier serviceability and other operational factors. Therefore, COD may not be available for every pincode or order.

If COD is unavailable for your location, you may complete your purchase using the available online payment methods.

5. Order Tracking

Once your order is shipped, you will receive tracking information through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• Courier service disruptions

• Incorrect or incomplete address details

• Remote location or limited courier serviceability

• Unexpected logistical or operational issues

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/Flat number

• Street/Area

• City

• State

• Correct PIN code

• Valid mobile number

GYMNX will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order has not yet been dispatched and you need to update your address, please contact us as soon as possible.

8. Failed Delivery / RTO

If a shipment cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to GYMNX.

Such orders may be treated as Return to Origin (RTO).

For COD orders, repeated refusal or non-acceptance of shipments may affect the availability of COD for future orders.

9. Damaged Package

If you receive a package that appears visibly damaged or tampered with, please contact GYMNX customer support as soon as possible.

Where possible, please take clear photographs or a video of the package and product before opening/using it. This may help us investigate the issue with the courier partner.

10. Non-Delivery or Missing Shipment

If your order shows as delivered but you have not received it, please contact us immediately so that we can investigate the shipment with our logistics partner.

We recommend contacting us as soon as possible after the delivery status is updated.

11. Delivery Areas

GYMNX currently delivers to locations across India where our courier partners provide service.

Delivery availability may depend on the serviceability of your PIN code and courier network.

12. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact our customer support team through the contact details available on gymnx.com.

We will be happy to assist you with your order.

GYMNX – Stay Active. Stay Stylish.