Free DELIVERY

Effective Date: October 2026

At GYMNX, we aim to provide you with quality products and a smooth shopping experience.

1. Return & Refund Policy

Most GYMNX products may be eligible for return, exchange, or refund as per the conditions mentioned in this policy.

However, for certain products, specific return, exchange, or refund conditions may apply. If a special return or refund condition is mentioned on the respective product page, that condition will be applicable to that particular product.

Customers are advised to check the product page carefully before placing an order.

2. Return Period

Eligible products can generally be returned within 7 days from the date of delivery, subject to the applicable product conditions.

If a different return period or condition is specifically mentioned on a product page, the condition mentioned on that product page will apply to that product.

3. Return Conditions

To be eligible for a return:

The product must be unused, unworn, and unwashed.
Original tags, labels, packaging, and accessories must be intact.
The product should be returned in its original condition.
The return request must be raised within the applicable return period.

4. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs/videos of the product and packaging.

After verification, GYMNX may provide a replacement, exchange, refund, or other applicable resolution.

5. Size Exchange

For eligible apparel and footwear products, size exchange may be available subject to product availability.
The product must be unused, unworn, unwashed, and returned with its original tags and packaging.
Size exchange availability may vary by product.

6. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, product type, promotional offers, or other applicable conditions.

If a product has a specific return or refund condition, the same will be mentioned on the respective product page.

7. Refund

For approved returns, refunds will be processed after the returned product is received and successfully inspected.

For prepaid orders, the refund will be processed to the same UPI ID, bank account, card, or original payment method used to make the payment.
Refunds will generally be processed within 4–5 business days after the return is approved.
The 4–5 business day timeline does not include government/public holidays, Sundays, or bank holidays.
GYMNX will not be responsible for additional delays caused by banks, UPI providers, payment gateways, or other financial institutions.
Refunds cannot normally be transferred to a different UPI ID, bank account, or payment method.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account or UPI details as requested by GYMNX for processing the refund.

The actual time taken for the refunded amount to reflect in the customer's account may vary depending on the bank, UPI provider, or payment service provider.

8. Return Rejection

A return may be rejected if:

The product has been used, worn, washed, or altered.
Original tags or packaging are missing.
The product has been damaged after delivery.
The return request is made after the applicable return period.
The product does not meet the applicable return conditions.

9. Product-Specific Conditions

For products where a specific return, exchange, or refund condition is mentioned on the product page, that specific condition will apply to that product.

Such product-specific conditions will be clearly displayed on the respective product page before purchase.

10. Contact Us

For any return, exchange, replacement, cancellation, or refund-related queries, please contact GYMNX customer support through the contact details available on gymnx.com.

Please mention your order number when contacting us.

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